All the Information You May Need

Creating an account allows you to track orders, manage subscriptions, access loyalty benefits and other educational and discount perks.

Login and view your point status, or register by clicking "Rewards" at the bottom right of your screen.

Buying from Ecosh.com should be very easy!

1. Select the products you'd like to buy and add them to your shopping cart by clicking the 'ADD TO CART' button.
2. Once you've selected all your goodies, open the shopping cart by clicking on the green shopping bag icon on the top right of your screen.
3. To place your order, look through your selected items in the shopping cart and specify quantities if necessary. If you wish to change the quantity, please enter the quantity in the small box or use the - or + button. If you want to remove an item, click on the cross on the left. If you would like to order any products as a subscription, please select that option.
4. To complete the purchase, click on the 'MAKE PAYMENT' button.
5. Fill in the mandatory fields, select shipment preferences and enter your payment method.
6. Accept the terms and conditions of the website and click on 'SUBMIT ORDER'.
   

NOTE: After payment, do not forget to click on 'Back to merchant' to confirm the order.

A confirmation of your order will be sent to the e-mail address you have provided after payment. Last step is to enjoy your supplement recipes and wellness journey!

After placing your order, a confirmation email is sent automatically.

If you have not received your order confirmation within 5 minutes of paying for your order, be sure to check your spam folder. If you still can't find the email, please contact connect@ecosh.com and we'll help confirm your order and correct contact details.

We begin processing orders quite quickly to ensure fast delivery. If you need to change or cancel your order, please email connect@ecosh.com as soon as possible. While we can’t guarantee changes, together we can find the best solution.

We accept major debit and credit cards. All payments are processed securely through trusted payment providers, ensuring your personal and payment information is fully protected.

To pay by debit and credit card, please enter only your card details. The card details are verified by Stripe (https://www.stripe.com)

You can enter coupons and codes in your shopping cart under the product list - Dicount code. The discount will be applied as soon as you have entered a valid promotional code and pressed the "Apply" button.

Discount offers are often gifted in newsletters, loyalty member messaging, from referring a friend, and through our network of trusted partners with affiliate codes.

Your payment details are encrypted and handled according to the highest security standards. We never store your full card information.

We currently ship within the United States. Available shipping options and delivery details are shown at checkout based on your location, so you can choose what works best for you with ease.

Shipping within the United States FREE.

We fulfill orders within 24 hours. Delivery across the United States typically takes 4–7 business days from the time your order is shipped. Delivery times may vary slightly depending on your location, Mother Nature, and seasonal demand.

We will email with updates on your order status along the way.

We do not offer returns or refunds, as returned products cannot be resold. This decision reflects our commitment to safety and quality, as well as the sustainable realities of operating as a small business in the United States.

That being said, please email connect@ecosh.com with any concerns, and we'll find the best solution together.

If your order arrives damaged, incorrect, or something went wrong during shipping, please email us as soon as possible at connect@ecosh.com

Including your order number and photos of the issue helps us resolve things faster.

In these cases, we usually offer a free replacement as the first solution. If a replacement isn’t possible or reasonable, a refund may be issued at our discretion. Our goal is always to make things right when the issue is on our side or caused by the carrier.

For safety, compliance and hygiene reasons, we do not accept returns or issue refunds for opened supplements. This includes supplement bottles that were opened but not fully consumed.

Approved refunds are issued to the original payment method only.

Shipping fees are non-refundable.

We reserve the right to refuse refunds or returns that do not meet the conditions outlined above. Excessive or abusive refund requests may result in account restrictions.

Ecosh Rewards is completely free to join. Simply create an account or log in, and you’ll be automatically enrolled. There are no fees, or no commitments, just rewards for taking care of yourself.

You earn loyalty points on every eligible purchase. Points are added to your account once your order is completed. Subscription orders earn points the same way as one-time purchases.

The more you order within a 12-month period, the more points you earn per dollar through our 3-tier system. Learn more here

Every 40 points equal $1 off your order. You can redeem your points at checkout on both one-time purchases and subscription orders. Or, you can choose to accumulate your points.

You’re free to use your points whenever it feels right, as a small thank-you now or saved up for a bigger I-love-you later.

Your loyalty points expire after 6 months. You can view your points balance, rewards history, and current tier anytime by logging into your account.

Tier status is reviewed on a rolling 12-month basis. If your spending level changes, your tier may adjust accordingly, no action is needed on your part.